31 May MINISODE | How can I get clients to leave me a review? And what about bad reviews?
Q&A with Krista
In today’s mini-episode, I am sharing my tactics for getting clients to leave you a review or testimonial after the event as well as what to do when you get a bad review. As noted in the minisode, this link will help you create a direct link to review your Google my Business page. Listen to the episode for my additional strategies and actionable tips for wedding and event businesses regarding client reviews. And don’t forget – what did you think? Review the podcast and subscribe to Bosses & Bourbon. Have a question or suggestions for improvement? Email Krista at firstname.lastname@example.org.
What did you think? Review the podcast and subscribe to Bosses & Bourbon. Have a question? Email Krista at email@example.com.
- Facebook and Google reviews vs wedding specific, hyper-targeted review websites
- The three steps you should take in order to get positive reviews for your products or services
- What to do when you get a negative review
- Why your public and private responses to a negative review are so important
- Why finding your ideal client and sticking to it is the first step to stopping bad reviews
- You know you need reviews, but you’re not sure how to get them
- You want to know what to do when you get a bad review or negative feedback
Oftentimes, we never get around to asking someone for a testimonial. This is a really important first step.
How do we prevent bad reviews? We don’t take bad clients in the first place.
Once a bad review is posted publicly, it’s super important that as a business you respond to that review, and that you do so professionally.
When someone has had a bad experience, they just want to be heard.
Writing a professionally, thoughtfully worded response that validates that customer’s feelings and asks them to get in touch with you – that’s what another potential consumer wants to see from your business.
Krista Chapman of Path & Compass, marketing & strategist to the wedding & event industry works with a lot of smart, hard-working bosses in her consulting work. Entrepreneurs that you’ve never heard of that are rocking out their independent wedding & event businesses. Owner-operators that have created solutions and strategies that WORK. Listen to these candid conversations where Krista and her guest boss, talk shop (maybe over bourbon) and get real about running a successful business in today’s wedding & event industry.